Remote Support
With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business. Our Remote Support service delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.
By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support technicians can quickly locate the problem and help you implement a solution – all you need is an internet connection.
If the issue cannot be fixed remotely, one of our other IT support technicians can swiftly be on site to fix the problem.
Remote Support from $66 (inc GST) is included as part of the Top Cat service, a flexible and cost-efficient IT support solution.
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Fixed Remotely
Over 90% of IT support queries can be fixed remotely
No Delays
IT technicians can work on the issue from the moment your call
Reduce support costs
Remote fixes incur no call out fees
Proactive System Maintenance
Monitoring on a 24*7 basis
We can also set up SharePoint for your organisation and other Remote Support Programs that best suit you!
SharePoint is a fully featured tool that in its most basic form provides a way to share and store files like a file server. Whether you are a small business, large enterprise or Government, SharePoint facilitates teamwork and enables your team to communicate, work remotely and productively.
We can help you to develop a customised SharePoint setup and provide ongoing support.
Chrome Remote desktop is a remote desktop tool, which allows a user to set up a computer for remote access or remote support with a minimum 6-digit PIN.
With the help of Chrome Remote Desktop, you can access your work computer anytime. It is available for Windows, OS X, Chrome OS, Linux and mobile phones.
Contact us for information about two factor (2FA), two step verification, multi factor authentication (MFA).
Use Remote Desktop on your Windows 10 Pro PC to connect another Windows 10 Pro PC anytime.
We can help you set up your Windows 10 Pro PC to allow remote connections and use Remote Desktop to connect to a remote Windows 10 Pro PC.
Troubles running remote desktop programs on Mac?
Whether an end user is running Windows or Mac, our support technicians can set up remote access for you.
With Remote Support for iOS we can also help you set up your computer to view the screen of your iPhone or iPad.
