Maintenance and Repair

After hours on-site service

 Our team at Top Cat can come to you with weekday, evening and weekend scheduled service times available by appointment. We’re on call seven days a week and we have Eftpos available if required. With no call out fee and friendly service included as standard, we’ll have you back up and running with no stress or hassle. Simply enquire via our contact page or give us a call to arrange an on-site service appointment.

Virus and Spyware/Adware Removal, Scam Check

Viruses and spyware are malicious and often cause your whole system to run slowly or act in unusual ways. Viruses and spyware are often very difficult to detect and even more difficult to remove completely. This is where we come in. Tech Support Scammers want you to believe you have a serious problem with your computer and need access to your computer to fix the problem.  In no time you realise you have been scammed. If you are in such a situation our Top Cat Team will advise you the right measures after a scam. We also help our customers in reporting scams and provide letter for their bank.

Computer Cleanups

Over time your system gets clogged with files and downloads, your hard drive/SSD get fragmented after writing and deleting files repeatedly. All of this will eventually lead to your system getting slower and slower to use. The solution is easy: Top Cat can perform a routine system clean-up which will clean out the rubbish, reorganise your files so the hard drive can work faster, and you’ll soon get your machine working quickly and efficiently, just like when you first bought it! We also offer a six-monthly or yearly check up on your laptop/PC as required.

Remote Support

COVID-19 is the new normal and it has changed the way people interact and do business with each other, and it’s also changed the way we manage our computers and networks. Top Cat remote support services allow us to remotely log in and provide IT Support. The advantage of remote support is minimal interruption to you and your family or business, and when available remote support can be conducted in real-time. In business applications it is also possible for the whole network to be administrated and maintained remotely, providing no or minimum disruption to workers and productivity.

Desktop and Notebook Computer Repairs

Sometimes things go wrong and Top Cat is here to help. We can diagnose and either repair or replace faulty components in PC/Laptops. We have a vast range of available spare parts, and we can also recommend an upgrade to a part if it requires replacement—such as a larger capacity SSD or a faster video card. That way, not only is your machine working again, but it’s actually been improved to work better!

Internet and Email Issues

We provide services to resolve issues with Internet connections and problems you might be experiencing with your email. Your Internet may be unreliable due to faulty hardware or incorrect modem settings and Top Cat can diagnose to correct any faults to get you the fastest possible speed and reliability. Email setup can be tricky sometimes, and often the host or provider of your email is actually the problem. We can track the source of your issues and help you to fix your email settings or even migrate your emails across to a new host to help you have trouble-free emailing. We offer email/domain services to Businesses too. 

Complete PC Troubleshooting

Maybe you’ve got no idea what’s wrong with your computer … or maybe everything is going wrong with your computer. Don’t fret, Top Cat provides a complete PC troubleshooting service to get rid of any niggles or gremlins that might be lurking inside your computer. From detecting faulty hardware to performing full clean installs of operating systems, we’ll get you back on track and enjoying your computer again. Just contact us!