Remote Support

With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business. Our Remote Support service delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.

By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support technicians can quickly locate the problem and help you implement a solution –  all you need is an internet connection.

If the issue cannot be fixed remotely, one of our other IT support technicians can swiftly be on site to fix the problem.

Remote Support from $66 (inc GST) is included as part of the Top Cat service, a flexible and cost-efficient IT support solution.

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Key Benefits of Remote IT Support?

Fixed Remotely

Over 90% of IT support queries can be fixed remotely

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No Delays

IT technicians can work on the issue from the moment your call

Reduce support costs

Remote fixes incur no call out fees

Frequently Asked Questions?

1. Is it easy to use

Yes. Once you’ve allowed us access to your computer you don’t need to do anything. One of our specialist IT support technicians will investigate the issue, just as if he was sitting at your desk. If our support team don’t require any additional information from you can carry on with any other non-computer-based tasks.

2. How long does remote IT support take?

Typically, a support query will take 20-30 minutes but of course there are exceptions which take longer. Our IT support team will always try to fix the problem as soon as possible. If it can’t be resolved remotely we will send an engineer to deal with it on site

3. Remote Support, is it secure?

Yes. There is a secure, 128-bit encrypted, connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening on your computer. Once our technician has ended the session (logged out of your computer) he will not be able be to reconnect to your computer until you request another remote support session.

4. Can you control my computer without my knowledge?

No, we are not able to access your computer remotely until you have responded on your computer to a request for remote it support. Similarly, once we have closed remote access to your computer, we will not be able to access it again until you have again requested and confirmed remote access.

Top Cat Computers Logo
1576 Gympie Rd, Carseldine, QLD 4034
Phone 07 3123 5004
Email sales@topcat.net.au